1. Scope
This document applies to people who message Woflox's accounts on WhatsApp, Instagram or Facebook Messenger (for example, to ask a question or request support). Messages that a buyer sends to a store created with Woflox are governed by the Privacy Policy.
2. What data we keep
When you message us, our support inbox keeps:
- your contact: your profile name, the identifier Meta assigns to your account in that conversation and, on WhatsApp, your phone number
- your messages and our replies: the text, the date and the message type
- the attachments you send (images, audio, video, documents), with a copy in private storage that only our team can access
- the technical record of each message as Meta delivers it to us
- which member of our team read or replied to the conversation.
We use this data only to reply to you and provide support. We do not sell it or use it for advertising.
3. How to request deletion
You can request it in any of these ways:
- by email to privacidad@woflox.com, stating the channel (WhatsApp, Instagram or Facebook) and your number or username
- from the same WhatsApp, Instagram or Messenger chat, by writing "Delete my data": a member of our team handles it
- from Facebook or Instagram, by removing the "Woflox Mensajería" app in your account's apps and websites settings and requesting data deletion. Meta sends us the request automatically and shows you a confirmation code; with that code you can check the status of the request at woflox.com/legal/eliminacion-de-datos/estado.
We may ask you for additional information to verify that the account is yours before deleting.
4. Timeframe
Requests that arrive automatically from Meta are processed immediately. Requests by email or chat are answered within 5 business days of receipt.
5. What is deleted
We delete your name, your phone number, your account identifier, the text of the messages, the attachments (including the stored copy) and the technical record of the messages.
6. What is kept and why
To comply with legal obligations, to be able to show that we handled your request and to resolve possible claims, we keep, without content and without data that identifies you:
- the fact that a conversation existed, with its dates, the type of each message and the technical message identifiers assigned by Meta
- the log of our team's actions on that conversation
- the record of the deletion request (date, confirmation code and the identifier Meta sent us).
If the conversation is part of a purchase, an invoice or a claim, the data of that transaction is kept for the period required by applicable law.
Deleting your data at Woflox does not delete the messages in your WhatsApp, Instagram or Facebook account: Meta keeps those under its own policies.
7. Contact
Venco Tech SRL Av. de los Lagos 7008, 1° piso, B1670, Provincia de Buenos Aires, República Argentina Email: privacidad@woflox.com